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DRM Converter FAQ

DRM Converter

How to sort the audio/video files on the list before conversion?

Click Options button . Click Processing tab and find the option for Processing sequence. It is another way to increase the processing speed. You can either choose the Original sequence to do the processing according to the list, that is to convert the file one by one; or Auto sorting to sort audio/video files, and convert audio files first then video files. Generally, converting audio files is much faster than converting DRM protected video files.

 

Sound Volume

Problem: After converting my AA files, I found that I can't hear the MP3 file unless I turn every speaker up to the max. Is there a way to fix the sound problems I'm having?
Answer: Maker sure you are running the program as Administrator and turn the sound volume to maximum on your iTunes (or turn the sound volume to maximum in Windows Media Player) and try again.

 

Output files only first 3 minute

Problem: I downloaded my .AA format file of size 123 MB. After conversion, the mp3 is only 2.75 MB and plays for only first 3 minutes. What can be the issue?
Answer: You are using the trial version. You can purchase it to get the full version.

Audible books music and video?
Problem: I take it this software converts .aax files that are not music, but audible books?
Answer: Both audiobook and music are audio files. This software can convert both audio and video files.


Sound card/ virtual driver

Problem: After installing this, it does nothing!! I load the .aax file and nothing ends up in the target folder. It also says no virtual driver installed.
Answer: The problem is caused by the improper sound card installation and you haven’t switched from virtual sound card to real sound card. Here are some tips that will work.
1. Click Option to open the Option dialog box and click the Switch Soundcard under processing to switch from virtual sound card to the physical one. 2. Check the default playback device manually:
For Windows Vista/7:
Click the small trumpets under the right corner on the Desktop > Playback Device to change the playback device to the default one.
For Windows XP:
Click Start > Control Panel > Sound and Audio Devices > Audio Option and click the drop-down arrow to choose the default physical device.

 

Conversion speed/time

Problem: I've done this several times BUT the files go in as 87.5MB and are converted to 457MB. Every time it's the same. If the audiobook is 6 hours, then that's how long it takes.

Answer: As for the output file size, you can click "Settings" beside "Convert to" to change the sample rate and bit rate of the output audio to make the file much smaller. However, for the conversion time, there is no solution now since we are using the recording technology to help you get rid of the DRM protection.

 

Authorization error

Problem: all I get is an "authorization error" when I try to convert an AAX from Audible.
Answer: when converting Audible AAX files, you don't need to install iTunes. Just make sure you have installed Audible Manager. However, when you convert iTunes protected files, iTunes must be installed. And the Authorization Error will occur if the DRM file isn't authorized on the computer, the authorization isn't valid any more or the computer is in heavy task and the media player doesn't work well to recognize the authorization. Please make sure your AAX files are authorized and play well in Audible before converting them.

 

To check if you have authorization, please try playing the source file on Windows Media Player or iTunes and see whether it can play normally on computer. If the file is already authorized but still can't be converted, Please update your Windows Media Player or iTunes to the latest version from the offcial sites. Please play the files on Windows Media Player or iTunes to re-authorize the file before starting the conversion. Generally, if they play fine on WMP or iTunes on your computer, they can be converted normally.

 

iTunes not installed

Problem: I converted several files no problem and then the program stopped working. I started getting error messages "iTunes is not installed."
Answer: The error occurs because your computer is in heavy task or iTune is not installed correctly. Here are some tips to fix it.

1. Uninstall

Please uninstall the DRM removal and iTunes from your computer.

2. Reinstall

Then download iTunes and DRM converter, reinstall them and try again.

 

More tips:

1. Close unnecessary processes during the conversion since the conversion of DRM files is quite CPU sensitive.
2. Click Settings to set the parameters of the output file lower.
3. Click the Options button to close parallel conversion if you have it on.
4. Close the hardware accelerator if you have it on.

For Windows XP, please click on the desktop free space and select Properties > Settings > Advanced > Troubleshoot to set the acceleration as None.

For Windows 7/Vista, please click on the desktop free space and select Personalize > Display > Change Display Settings > Advance settings > Troubleshoot and set the acceleration as None.

 

How to fix "conversion failed" error?

In this case, first, please check whether your source files play well in Windows Media Player or iTunes. If they play normally on computer, please follow the steps below:

1. Close unnecessary processes during the conversion because the conversion of DRM files is very CPU sensitive. You can directly press CTRL+ALT+DELETE to open the Windows Task Manager to close processes.

2. Click Settings and set the parameters of the output file lower.

3. Click Option to set the Capture Size lower and close parallel conversion if you have it on.

4. Close the hardware accelerator if you have it on.

For Windows XP, please right click on the desktop free space and select Properties > Settings > Advanced > Troubleshoot to set the acceleration as None.

For Windows 7/Vista, please right click on the desktop free space and select Personalize > Display > Change Display Settings > Advance settings > Troubleshoot and set the acceleration as None.

If you have installed NVIDIA graphics cards, please disable it if it’s on by clicking Option > General > Disable the NVIDIA GPU Acceleration.

 

How to fix "conversion freeze" error?

The conversion freeze will occur if your computer is in heavy task condition. Please follow the steps below and try again.

1. Close unnecessary processes during the conversion because the conversion of DRM files is very CPU sensitive. You can directly press CTRL+ALT+DELETE to open the Windows Task Manager to close processes.
2. Click Settings and set the parameters of the output file lower.
3. Click Option to set the Capture Size lower and close parallel conversion if you have it on.
4. Close the hardware accelerator if you have it on.

For Windows XP, please right click on the desktop free space and select Properties > Settings > Advanced > Troubleshoot to set the acceleration as None.
For Windows 7/Vista, please right click on the desktop free space and select Personalize > Display > Change Display Settings > Advance settings > Troubleshoot and set the acceleration as None.

If you have installed NVIDIA graphics cards, please disable it if it’s on by clicking Option > General > Disable the NVIDIA GPU Acceleration

5. Try to load less DRM files once. If you load many DRM files at a time, the program may not work well in acquiring all the license information, which could lead to the conversion freeze.

 

How to fix the General Error?

The General Error occurs mainly because of the failure to activate the media player to play the files. When it occurs, you can follow the instructions below to fix it:

Please reinstall both the program and your media player and try again.

For M4V and M4A file:

Check whether your source files play well in iTunes. If not, please update iTunes to the latest version. You can download iTunes at: http://www.apple.com/downloads/

For M4P file:

Check whether your files play well in QuickTime. If not, please downloaded the latest version of QuickTime at: http://www.apple.com/quicktime/download/

For WMA and WMV file:

Check whether they play well in Windows Media Player. If not, please upgrade Windows Media Player to the latest version. You can download it at: http://windows.microsoft.com/en-US/windows/downloads/windows-media-player

If it still doesn’t work, please contact our support team with the conversion log and the settings of your source files so that we can find a way to help you. As to the conversion log files, you can find them in your installation folder. (If you don’t know where you’ve installed the program, you can right click the program icon, select Properties and click Find Target button or the Open File Location on the pop-up window to open the installation folder.)

 

Why the M4V files can not be previewed in the prewiew window?

DRM protected M4V files can only be previewed or played in iTunes due to its particularity. So you can’t preview M4V in our program. And for converting protected M4V files, the conversion will succeed only if your files play well in iTunes.

 

Why is there choppy audio when using parallel processing?

Generally speaking, the choppy audio problem is due to that your computer performance is not good enough. In this case, please input less audio files and try again.

 

Why it keeps saying Please Wait…. But never start the conversion?

The case may occur because of the incomplete or failure installation of the virtual device.

1. At first, please make sure the source file plays well. If it is M4V file, AA file make sure it plays well on iTunes; if it is WMA or WMV file, you can play it on Windows Media Player.
2. And then, click Tools > Preference to open the Preference dialog. Click Check Driver button on the DRM tab to check if the virtual drivers are installed properly. If not, the program will fix it automatically by clicking this button.
3. At last, completely remove the previous version and download a newer version from the official website for reinstalling.

Top Downloads

DRM Series

iPad/iPod/iPhone Series